So far, there have been many controversial contradictory cases between shipper and the recipient.Typically, the "bomb" type, catching shipper wait long or the "convex" attitude.But what if this battle was between e -commerce and shipper?Yes, and it has happened recently, becoming a hot topic shared on Facebook.
Accordingly, the girl named Q.T is an employee of a famous e -commerce floor on Facebook and wrote the "Ca Khia" status.This status line also reports the end of the story, please be quoted as follows:
"12h45 down to Pantry for lunch, Mr. Shipper friendly called down to receive the goods. Q said.What is the delivery of the rice? "
Shipper turned on the coffee mode "Yes, you just eat, I'll wait another ten minutes !!!"
1:15, wearing a S company card but still being silent by the shipper, "It's raining so I try to wait for you for another 15 minutes, it's okay !!!"
Well, I don't want to quarrel today. "
Shipper delivery is also a business partner
Immediately the status of the company's employee S has encountered the opposition and stoning of many people.Most think that Q is very unreasonable, people have to ship the goods, then try to take it, over here to pay and show a bad attitude.In addition, the company's name is to "face up" with the shipper.Even at the end of the status, Q also added the hashtag of the delivery company - a partner of the e -commerce page.
In addition, netizens also predict that if this is serious and affecting the reputation of company S, what kind of "unfortunate" employee will also be disciplined.Indeed, shortly after that, Company S had an official apology on the fanpage.The content is as follows:
"Sincerely sorry!
Dear customers and partners of S,
Before the information of a Facebook account, which is said to be an employee of S, there is a communication behavior that is not suitable for G partners, the S team has quickly conducted internal information verification steps and clarify the incident.
This is completely our fault.S has strictly corrected and reviewed with this case.At the same time, immediately apply appropriate options to avoid recurring similar incidents, violations of the spirit and corporate culture in the future.
Thank you customers and partners for always trusting and accompanying us.
And again, sincerely apologize! "
Fortunately, thanks to the timely voice of Company S, the pressing of netizens has somewhat relaxed.At the same time, it is the move to apologize sincerely, recognize the defects and rectify the internal of S that has kept customers.Finally, most of the comments below the apology post hope this will never happen more.
From the above incident, it is like a awakening lesson to office ladies.Never post status with inappropriate content on Facebook but have to think carefully about your actions.
In addition, it is not advisable to bring the company to encourage the partner, because it is a taboo in business, directly affecting the relationship between the two parties.In particular, respect the delivery person is also you respect yourself, do not let yourself become an ugly guy in the eyes of anyone!